Return Policy

At Dorole, customer satisfaction is our top priority. We want you to love your shopping experience with us, which is why our Dorole Return Policy is designed to be straightforward, fair, and hassle-free for all our customers.

30-Day Return Window

Under the standard Dorole Return Policy, you have 30 days from the date of delivery to request a return or exchange for eligible handbag and jewelry items. To be eligible for a full refund, items must be unused, unworn, in their original condition, and returned with all tags and original packaging intact.

How to Initiate a Return

To start a return request, simply contact our support team at support@dorole.com with your order number and reason for return. Once your request is approved, we will provide step-by-step instructions and the return shipping address. Please note that return shipping fees are the responsibility of the customer unless the item received was damaged, defective, or incorrect.

Refund Processing

Once your returned package is received and inspected at our facility, we will notify you of the approval status. Approved refunds will be processed back to your original payment method within 5 to 7 business days.

For any additional questions regarding our Dorole Return Policy, please feel free to reach out to our customer care team.